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GLOBAL TECHNICAL SUPPORT MANAGER (JP)

Hungary - Budapest

Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.

Currently we are looking for

GLOBAL TECHNICAL SUPPORT MANAGER (JP)


Location: Budapest, hybrid, weekend heavy workdays

Salary: competitive

Type of employment: full time employee


Requirements:

  • 8+ years in technical support management, including managing distributed teams
  • Strong background in software engineering and cloud infrastructure
  • Flexibility and availability to work during nights, weekends, and holidays as needed
  • Strong communication skills with clients (chat/email)
  • Experience working with different time zones and managing global schedules

Responsibilities:

  • Lead and manage a global team of technical support engineers across multiple regions
  • Build and maintain scheduling processes to ensure coverage for all customer events, including nights and weekends
  • Manage escalations, diagnose, and correctly route complex technical problems
  • Collaborate with internal teams to optimize system performance and ensure client satisfaction
  • Maintain accurate documentation of support activities, escalations, and solutions
  • Provide regular reports on support metrics, system uptime, and client satisfaction
  • Develop playbooks, knowledge base articles, and best practices for global support operations
  • Act as a trusted partner to sports team clients, ensuring critical systems operate without interruption

Preferred Qualifications / knowledge:

  • Bachelor’s degree in Computer Science, Engineering, or related field
  • Experience working with enterprise clients or sports organizations
  • Knowledge of real-time audio and video technologies
  • Familiarity with Postman, OpenAPI (Swagger), and PowerShell
  • English language required, multiple language skills a plus

What we offer:

  • Competitive salary and performance-based bonuses
  • Opportunities for professional development and career advancement
  • Sports event TV subscription to keep up with the action
  • Exclusive behind-the-scenes access to professional sports environments


To apply for this opportunity, please register your CV, or for more information call +36 30 650 0484 Judit Orosz

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