Start of day with the AWS Platform health checks.
Client support including email & client channel correspondence.
End-to-end support of release cycle tasks.
Full understanding of changes packaged within each release in-order to support the AWS Platform & enable Application Teams running in or migrating to AWS.
AWS account support.
IAM permissions support, advice & guidance.
Client AWS network troubleshooting, advice & guidance.
Networking for clients which includes AWS VPC, firewall rule, NACL, proxy whitelist implementations, internet facing AWS account onboarding & private link set ups.
Incident support for live Applications running on AWS.
Assistance with larger initiatives rolled out by the Cloud Product Team.
Service Desk backlog grooming & triaging of client requests.
Respond to & investigate relevant monitoring alerts generated by the AWS Platform & at times those of our clients.
Take end-to-end ownership & accountability of assigned client requests, with resolution in the quickest possible time.
Contribute, when required, to forthcoming releases comprising of enhancements to the AWS Platform or enablement of AWS Services for general consumption.
Adhere & contribute to the Cloud Product Team’s branching strategy when fulfilling tasks.
Conduct peer code reviews.
Contribute to & update the Cloud Product Team’s document repository.
Knowledge share with clients & the Cloud Product Team on various forums.
Fulfillment of technical debt & bug fixes when prioritized.
Ensure pipeline health of AWS accounts are green after effecting changes.
Self-study to remain relevant.
Identify opportunities to improve or automate current processes.

Experience and qualifications:

Minimum qualification - Relevant degree or industry certification in the relevant
Cloud Platform – AWS.
Bachelor's Degree: Information Technology
Preferred Qualification - Bachelor of Science degree in computer science or relevant IT experience.
At least 2 – 5 years’ experience with cloud services AWS. (EC2, RDS, S3, Lambda, etc.)
Automation, scripting, continuous integration and continuous delivery, you’ll be using Python a lot. (Ansible, Jenkins, Chef, Puppet)
Familiarity with application development in Python, Java, .Net, Ruby or Go is a plus.
Cloud infrastructure management tools: Terraform.
Experience working in a support customer facing role.
Proven problem solving, technical troubleshooting and performance-tuning.
A good understanding of Linux, Networking, Docker and Kubernetes.
Understanding of cloud security, cyber security fundamentals and security automation.
A good understanding of APIs, orchestration, automation, DevOps, and databases.
Cloud management software such as AWS, Azure, or VMware.
Infrastructure-as-a-Service (IaaS), Platform-as-a- Service (PaaS) and Software-as-aService (SaaS).

To apply for this opportunity, please register your CV, or for more information call +36 30 650 0484 Judit Orosz

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