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CZECH SPEAKING DESKTOP SUPPORT TECHNICIAN L2 (ET91)

Hungary - Budapest

Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.

Currently we are looking for

CZECH SPEAKING DESKTOP SUPPORT TECHNICIAN L2 (ET91)


Location: Budapest, XI. district, hybrid (2-3 days in office)

Salary: competitive

Type of employment: employee

Start: ASAP


Tasks:

  • Provide support on IT infrastructure related issues to customers.
  • Analyze issues and requests and escalate unsolved cases to the appropriate IT team.
  • Maintain end-to-end ownership of all incidents and service requests in scope of the Level 2 support team.
  • Record, track, manage cases (incidents, requests, change or problem tickets) in the helpdesk tracking database.
  • Manage high priority incidents and provide support for planned special events.
  • Effectively communicate and coordinate work with other team members.
  • Perform incidents trend analysis.
  • Take over calls warm transferred from L1 as per the available processes.
  • Perform reporting on distribution, asset statuses, licenses as and when required.
  • Document new technical solutions.
  • Document and share best practices with other colleagues.

Requirements:

  • A high school diploma.
  • Czech on a business level (working/support language).
  • English on a communication level (for interviews, training, and internal communication).
  • Prior experience in the IT field as a Service Desk Analyst (minimum 2 years).
  • Candidate must be eligible to work in Hungary.

Advantages:

  • MCP/MCSA/MCSE certification or completion of the ITIS EUC Academy or equivalent experience.
  • Advanced knowledge of Windows OS, Microsoft Office and Internet Explorer, Shared Drives, Active Directory, SharePoint, Scripting, Win Registry, SQL, Server Administration.
  • Excellent Hardware knowledge (Desktop, Laptop, Cisco telephone devices, mobile devices).
  • Capability to understand IT environment, basic knowledge about networks, TCP/IP, PC Configuration, Email systems.
  • Knowledge of mobile platforms and MDMs.
  • ITIL Foundation knowledge.


To apply for this opportunity, please register you CV, or for more information call +36 30 730 2549 Erika Bácsalmási

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